Wednesday, November 24, 2021

Addressing customer Azure subscriptions obtained via CSP partners when operating outside of terms of use









Microsoft has observed a recent increase in spamming activity among some customers using Azure subscriptions obtained via their CSP partners. This activity is outside of what is permitted under the terms of use for Microsoft Azure services.

Examples of these violations of Microsoft's acceptable use policy can include:


  • Spamming
  • Hacking
  • Distributed denial-of-service (DDoS) attacks
  • Cryptocurrency mining
  • Malware distribution
  • Resale of pirated subscriptions


In cases where Microsoft observes this type of activity, we may take action to deactivate customer subscriptions without prior notice.

If you observe spamming activity or other activities outside of terms of use among your customers:


  • Inform Microsoft this is occurring by connecting with your Microsoft contact.
  • Inform the customer that they are in violation of those terms and that Microsoft will deactivate those subscriptions.


Additionally, if informed by Microsoft that customer subscriptions have been deactivated due to activities outside of what is permitted under the terms of use, please reinforce that message to your customers.

Further information on Microsoft’s enforcement of its acceptable use policy is here.

If you have questions about this issue, please open a support ticket in Partner Center. If one of your customers has questions, please have them contact Azure support.


Thanks for your partnership with Microsoft.




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